Abstract

The corporate culture at Marriott International has been strongly influenced by the principles of its founder JW Marriott Sr, Marriott’s founder repeatedly stressed that employees came ahead of customers, suppliers and even investors and that the company should not spare any efforts in continuously motivating its employees. His son, current Chairman and CEO, JW Marriott Jr, has ardently followed these principles to this day. For the past several years, Marriott International has repeatedly won several awards for its human resource practices. In addition, leading business magazines like Fortune and Business Week have quoted Marriott as one of the best companies to work for in the US. This case gives a detailed overview of the various human resources practices of Marriott and the company’s unique work culture.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

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Keywords

Marriott, Human resources management, Workforce management, Leadership, Corporate culture, Recruitment, Customer service, Social enterprise, Hotels and motels, Organizational behavior, Timeshare, Human capital, Employee rewards, JW Marriott, Individual development