The Indian Call Center Journey
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Details
Case Code:
HROB005
Case Length:
8
Period:
Pub Date:
2002
Teaching Note:
YES
Price (Rs):
0
Organization:
Not Applicable
Industry:
Technology & Communications
Country:
India
Themes:
Employee Development ,Human Capital, Organizational Culture
Abstract
The case provides a detailed insight into the reasons behind the Indian Call Center (CC) industry in not being as successful as was expected by analysts. Outlining the CC industry history, concept and functioning, the industry’s problems on the human resources front are explored in detail.
Learning Objectives
The case is structured to achieve the following Learning Objectives:
- HR Problems faced in the Indian Call Centers.
Keywords
Insight, Indian Call Center, ICC, industry, analysts, CC, industry, history, concept, functioning, industry, problems, human resources