Abstract

The case ‘Indian Airlines’ HR problems’, examines the causes of the HR problems faced by Indian Airlines. The case reveals how poor management and stubborn work force can drive a monopoly into losses. The case also throws light on other lapses such as poor canteen management and payment of excessive allowances. The case is so structured as to enable students to understand why and how Indian Airlines was constantly plagued by HR problems. The students should be able to see how the pilots and other workers used arm-twisting tactics to get IA to agree to all their demands. The case also provides insights into how IA’s lackadaisical handling of its HR problems contributed to the overall mess that the airline found itself in.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• HR problems in government owned units, airlines.

Keywords

Indian Airlines, HR problems, Indian Airlines, poor management, stubborn work force, monopoly, losses, lapses, canteen management, payment, excessive, allowances, pilots, workers, arm-twisting, tactics, IA