Abstract

The case examines the process of change management at the Industrial Credit and Investment Corporation of India (ICICI), a leading development finance institution, after K.V. Kamath took over as managing director and chief executive officer in May 1996 and following the merger of its subsidiary, ICICI Bank and Bank of Madura in December 2000. It reveals the importance of change management for the former and how effective management of change could bring out best results from the employees in the case of latter.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Change Management.

Keywords

Change management, Industrial Credit and Investment Corporation of India, ICICI, development finance institution, K.V. Kamath, managing director, chief executive officer, May 1996, merger, ICICI Bank, Bank of Madura, December 2000, effective management, employees