Abstract

The case examines the HR measures taken by software major Wipro to get itself assessed on the PCMM standards. The case also discusses the evolution of CMM and PCMM standards besides examining the potential benefits for Wipro after the certification.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• The importance of quality standards such as PCMM for a software firm.

Keywords

Wipro, SEI-CMM standards, PCMM standards, Human resource practices in IT companies, Career path, Training programmes