Abstract

The case study discusses the problems faced by leading document management company, Xerox, as a result of a change in the leadership and work culture. The case explores in detail the problems that arose during the tenures of Paul Allaire as well as Rick Thoman. The case also mentions briefly the steps taken by the current CEO Anne Mulcahy to bring back the company to its erstwhile glory and restore employee confidence.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Importance of treating HR as an integral part of the organizational setup.

Keywords

Leading, document management, company, Xerox, leadership, work culture, problems, tenures, Paul Allaire, Rick Thoman, steps, CEO, Anne Mulcahy, glory, restore, employee confidence