Abstract

The case discusses the people practices, also known as the Taj People Philosophy (TPP), at the Taj Group of Hotels. The case explains the various components of the philosophy. The case also discusses the ‘Special Thanks and Recognition System’ (STARS), a recognition and reward system for employees adopted by the group. It details the various benefits reaped by the employees as well as the organization through TPP and STARS.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• STARS program and its overall implications for the Taj Group
• People management.

Keywords

People practices, Taj People Philosophy, TPP, Taj Group of Hotels, various components, philosophy, Special Thanks and Recognition System, STARS, reward system, employees, group, benefits, reaped, employees, organization, TPP, STARS