Abstract

Performance appraisal has always been a hot and challenging issue for the managers across the world, HR managers as well as the line managers. These caselets discuss some of the common issues in designing and implementing a performance appraisal system. One of the caselets discusses not just performance appraisal, but the broader issue of performance management. The method of appraising using the balanced scorecard approach has been discussed in the last caselet.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• The importance of employee acceptance for the appraisal systems.

Keywords

Performance appraisal, hot, challenging, managers, world, HR managers, the line managers, issues, designing, implementing, performance appraisal system, performance management, balanced scorecard