Abstract

These caselets deal with the issue of change management. Caselet 1 discusses how the implementation of change management in an organization can bring about dramatic improvement in profits and help it become a market leader. It also highlights the role played by management and employees of an organization in implementing planned change. Caselet 2 discusses the importance of changing employee behavior and managerial practices for change programs to be successful in organizations. Caselet 3 examines the difficulties encountered by management in merging two unequal organizations and the steps to be taken to overcome employee resistance to change.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Effect of managerial practices and employee behavior on performance.

Keywords

Change management, implementation, dramatic improvement, profits, market leader, planned change, employee behavior, managerial practices, unequal organizations, employee resistance