Abstract

The case examines the difficulties faced when designing an organization’s structure and operations after it has acquired another firm. It also examines the need for scaling up Information Technology (IT) operations after acquisition. The case throws light on the competitive challenges associated with the increased use of information technology in organization design and structure. The changes required in information processing technologies that affect the basic design and structure of an organization are also discussed in the case.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Understand the role of design and structure in an insurance organization
• and Understand the challenges associated with the increased use of information technology.

Keywords

Difficulties, designing, organization's structure, operations, acquired, scaling up, Information Technology, IT, operations, acquisition, competitive challenges, increased, organization design, structure, information processing, technologies