Abstract

The case examines the need for Business Intelligence (BI) systems to support organizational processes. It throws light on the advantages of tapping information stored in corporate databases for managing business processes. The case explores the need for creating a Business Intelligence (BI) environment and a framework for managing information. It discusses the use of Decision Support Systems (DSS) for improving the efficiency of operations of insurance firms. The case also examines the use of Online Analytical Processing Tools (OLAP) by insurance organizations.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Understand the importance of Business Intelligence (BI) for insurance organizations. Understand the use of various decision support tools by insurance organizations.

Keywords

Business Intelligence, BI, organizational processes, advantages, tapping information, corporate databases, business processes, framework, managing information, Decision Support Systems, DSS, efficiency, operations , Online Analytical Processing Tools, OLAP