Abstract

The case discusses the problems faced by eBay in its hardware, software and storage systems which led to frequent outages. It also discusses the measures taken by the company to strengthen its infrastructure and the benefits reaped in the process.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Operations aspects and systems architecture of an auction website.

Keywords

eBay, hardware, software, storage systems, frequent outrages, company, strengthen, infrastructure, reaped