Abstract

The case discusses the eCitizen portal, an e-government initiative implemented by the Government of Singapore. The portal won the acclaimed Stockholm Challenge Award in the year 2002. The eCitizen portal provided a one-stop shop for the citizens of Singapore enabling them to access the information and services of various government departments quickly and easily. The case examines the reasons for the launch of the portal and discusses the services it offers. It also discusses the challenges faced by the government during the implementation of the portal project. The case also explores the benefits of the project for citizens, businesses and the government. Other IT initiatives taken by the Government of Singapore are also examined.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Services offered by the eCitizen portal, benefits of e-government.

Keywords

eCitizen, portal, e-government, Government of Singapore, Stockholm Challenge Award, 2002, one-stop shop, information, services, government departments, portal, benefits, project, citizens, businesses