Abstract

The case discusses CARD (Computer-Aided Administration of Registration Department), an e-government project started by the state government of Andhra Pradesh (AP) in India. CARD was adjudged one of the ten finalists in the International Innovation awards program instituted by the Commonwealth Association for Public Administration and Management. The CARD project aimed at the complete computerization of the land registration process in AP. The case highlights the problems faced by the citizens of AP before the implementation of CARD. It provides detailed information about the implementation of the project, the services offered and the benefits reaped by the citizens and GoAP after the implementation of the project. The case also briefly describes about the other e-government initiatives undertaken by the GoAP.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• e-Government initiatives in a large state of a developing country.

Keywords

CARD, Computer-Aided Administration of Registration Department, e-government, Andhra Pradesh, AP, India, CARD, adjudged, ten, finalists, International Innovation, awards, Commonwealth Association for Public Administration and Management, computerization, land registration, AP, CARD, benefits reaped, citizens, GoAP, e-government