Abstract

The case discusses the Michigan.Gov portal, an e-government initiative of the state government of Michigan in the US. Launched in July 2001, the portal has won several awards/recognitions for its visionary use of information technology. Michigan.Gov provided one-stop, quick and convenient access to a range of information and services of several state government departments to the citizens and businesses of Michigan. The case examines the reasons for the launch of portal, the implementation of the portal project, the role of leadership and the services offered. The case also details the challenges confronted and the way they were overcome when the portal project was being imple-mented. The case then examines the benefits of the portal to the citizens, government and private organizations, and the areas where it needs to overcome certain weaknesses.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Creating a State-Wide Integrated e-Government Portal.

Keywords

Michigan.Gov, portal, e-government, state government, Michigan, US, July 2001, won, information technology, information, services, state government, departments, citizens, businesses, launch of portal, implementation, portal project, leadership, challenges, benefits, citizens, government, private organizations