Abstract

The case examines knowledge management (KM) practices of TCS. Managing knowledge is of prime importance in the present information age, especially for companies like TCS which depend heavily on knowledge for their existence and growth. The expertise TCS has gained over the years was put into optimal use through its KM initiatives. TCS was renowned for its ‘Web of Participation’ structure which combined industry practices with service practices. The KM initiatives of TCS were appreciated by Most Admired Knowledge Enterprises (MAKE) survey, which placed the company among Asia’s most admired knowledge enterprises.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• KM implementation at TCS
• Organizational Learning at TCS
• Culture of TCS promoting KM.

Keywords

Tata Consultancy Services, Knowledge management, Knowledge sharing, Organizational Learning, Intellectual Capital, Corporate Groupware, KBases, Organizational structure, Ultimatix, Organizational culture, 'Web of Participation' structure, KM Maturity model, 5iKM3 model