Abstract

The case “Security and Privacy Issues with Zoom” talks about the security and privacy issues faced by Zoom Video Communications, Inc. (Zoom) and the company’s response. The case starts out with a brief history of Zoom. It then describes the growth of Zoom over the years. The case covers in detail the various security and privacy lapses at Zoom and the measures taken by the company to strengthen security and privacy features to ensure that such issues did not happen in the future. The case also touches upon the rise of various other video communications apps. Though Zoom had many competitors, users continued using it in spite of the security issues, which underlined its popularity with them. The outbreak of the Covid-19 pandemic presented an opportunity for Zoom to grow further, provided it took steps to avoid security lapses in future.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Analyze the issues arising out of Zoom’s security and privacy lapses
• Understand the importance of Information Security Systems in organizations
• Study the impact of the security and privacy issues on Zoom
• Analyze the steps Zoom should take to prevent security and privacy breaches in the future

Keywords

Zoom; Data Security; Data Privacy; Information Security; Data Leakage; Cyber Crimes; Security and Privacy; Zoombombing; Hackers; Data Encryption; COVID-19; Remote Working; Video Communications; Google Meet; Microsoft Teams