Abstract

This case explains in detail the Tata Business Excellence Model (TBEM) followed by several Tata Group companies to achieve organization-wide business excellence through continuous improvement of quality in business processes and by focusing on other areas of management including leadership, customer and market focus, strategic planning, business performance, information management, and so on. The case also provides details of how Tata Steel implemented TBEM and, as a result, reaped several benefits.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Broad-based business excellence models, quality management.

Keywords

Tata Business Excellence Model, TBEM, Tata Group companies, organization-wide, business excellence, continuous improvement, quality, business processes, management, leadership, customer, market focus, strategic planning, business performance, information management, Tata Steel, TBEM