Abstract

The case examines the implementation of the ‘Six Sigma Plus’ quality management system at the leading US-based technology and manufacturing company Honeywell International. It gives detailed information regarding the quality management systems followed at AlliedSignal and Honeywell, [Six Sigma and Honeywell Quality Value (HQV, based on the Malcolm Baldrige Quality Model and the European Foundation for Quality Management) respectively] before they merged to form Honeywell International in 1999. The case then discusses the evolution and implementation of Six Sigma Plus (a program formed by integrating the best of Six Sigma and HQV) at Honeywell International. It studies the reasons that hampered the implementation of the initiative mid-course, and details the efforts taken to put it back on the track. Finally, it examines the results of the initiative and Honeywell International’s future business perspectives.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Evolution and study of a new quality model based on six sigma.

Keywords

Six Sigma Plus, quality management system, US-based, technology, manufacturing, Honeywell International, AlliedSignal, Honeywell, Six Sigma, Honeywell Quality Value, HQV, Malcolm Baldrige Quality Model, European Foundation for Quality Management, hampered, mid-course, track, results