Abstract

This case examines the logistics management practices of Sears Roebuck & Company, a leading US-based retailer. The case explains how Sears implemented military logistics practices in the mid-1990s. It discusses how Sears used various IT tools and Internet technologies for logistics management. The case also details how Sears used mobile applications for managing logistics. The benefits reaped by Sears due to its efficient and effective logistics management practices and usage of IT is also covered. Finally, the case describes the recent supply chain initiatives of implementing collaborative planning, forecasting and replenishment (CPFR) by Sears.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Importance of an efficient logistics management system.

Keywords

Logistics management, Sears Roebuck & Company, US, retailer, military logistics, practices, 1990, IT tools, Internet technologies, logistics management, mobile applications, efficient, effective logistics management, supply chain initiatives, collaborative planning, forecasting, replenishment, CPFR, Sears