Abstract

The case discusses how FedEx Corporation (FedEx) emerged as the leading global provider of supply chain management (SCM) services to corporate customers. The case discusses in detail the SCM services offered by FedEx and its infrastructure facilities that enabled the company to offer these services. The operations at the Memphis hub of FedEx are described in detail. Finally, the case provides real-life examples of how FedEx solved the supply chain problems of Fujitsu (US) and Cisco Systems by offering a customized SCM solution.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Operations of a leading global third party supply chain solutions provider.

Keywords

FedEx Corporation, FedEx, global provider, supply chain management, SCM, corporate customers, SCM services, infrastructure facilities, Memphis, real-life examples, supply chain problems, Fujitsu, US, Cisco Systems