Abstract

The case gives a detailed account of the failure of Supply and Demand Planning software implementation at Nike, a leading Footwear and Apparel company. The case traces the history of supply chain and ERP software implementation at Nike and presents the rationale behind their implementation. It details the circumstances that led to the SCM software implementation failure and also examines the steps taken by Nike to fix the problem. Finally, the case explores how Nike was able to use the learning from the failure to its advantage and emerge successful with the SAP implementation, a part of the Nike Supply Chain Project.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Study and analyze the problems faced in supply chain management (SCM) and ERP software implementation.

Keywords

Nike, Supply Chain Management, SCM, Software Implementation, Failure Enterprise Resource Planning, Single Instance Strategy, Enterprise Application Implementation, Nike's Supply Chain Project, i2 TradeMatrix Plan Solution, Demand Planning, Business Contingency Planning