Abstract

The case examines the global delivery model (GDM) of the leading India based software company - Infosys Technologies.潇杯敬灕慤整攮x used GDM as a strategic outsourcing tool, using it, the company could take the work to the place where it could be best performed at lowest cost with minimum risk. By using GDM, Infosys delivered the highest process and quality standards, while leveraging differences in cost, quality, and skill sets of manpower in different global locations. The case presents in-depth information on the operational aspects of GDM and its benefits to Infosys. It also discusses the challenges faced by the company from foreign and Indian software companies like Accenture, IBM Global Services, EDS, TCS, and Wipro who had already adopted or were in the process of adopting a similar model like Infosys’ GDM.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Study and analyze the operational aspects of the Global Delivery Model of Infosys
• Analyze how GDM emerged as a source of competitive advantage to Infosys
• Understand the factors that contributed to the success of GDM
• and Examine the challenges faced by Infosys from foreign and Indian software companies.

Keywords

Infosys Technologies, Global Delivery Model, Software Development, Business Innovation, Global Project Management, Outsourcing, Offshoring, Systems Integration, Capability Maturity Model, Global Development Centers, Proximity Development Centers, Offshore Development Centers, Knowledge Management