Xerox - The Benchmarking Story (Spanish)
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Details
Case Code:
OSOPER012
Case Length:
14
Period:
Pub Date:
2002
Teaching Note:
YES
Price (Rs):
600
Organization:
Xerox Corporation
Industry:
Home Appliances & Consumer Products
Country:
US
Themes:
Operations Strategy,Quality Management & Improvement, Process Improvement, Process Analysis
Abstract
Learning Objectives
The case is structured to achieve the following Learning Objectives:
Keywords
Benchmarking, Xerox, copier companies, Leadership Through Quality, 1980, benchmarking, implementation, positive impact, benchmarking, practices