Abstract

Projects are different from processes in many ways. Projects are carried out in an uncertain environment and project managers have to manage many external and internal factors that are ignored while managing a process. Caselet 01 highlights the need to adopt a project management approach to cater to the diverse needs of customers. Caselet 02 focuses on the need to manage the interests of various stakeholders to implement a project successfully. This case also introduces the readers to various project roles and the reporting relationships that exist in a project organization

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• The difference between a process and a project
• The need for management projects in a way that is different from managing processes
• The influence of a project’s stakeholders on the success of the project

Keywords

Case, Projects, uncertain environment, project managers, external, internal factors, process, project management approach, diverse needs, customers, manage, interests, stakeholders, project successfully, project roles, relationships