Abstract

The Delhi Metro project gave Delhi a world-class mass rapid transit system. More importantly, it stood out from most other public sector projects in India in that it was completed on schedule and within the budgeted cost. The case describes the organization and planning of the project and highlights the steps taken by the DMRC to ensure the successful completion of the project. It also explains how the DMRC managed the various stakeholders like the central and state governments, the contractors, and the citizens of Delhi, to ensure that the project was implemented smoothly. The case ends with a brief discussion on the future plans of the DMRC.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Understand the preliminary activities to be taken up before a large infrastructure project can be started
• Appreciate the significance of the role of a project manager in project execution
• Understand the importance of the right work culture in successful project management
• Recognize the importance of managing the various stakeholders in a project
• Appreciate the difficulties involved in the execution of large infrastructure projects in developing countries, and how these can be overcome.

Keywords

Delhi Metro, Construction of Delhi Metro, Project management of Delhi Metro, DMRC, Sreedharan Delhi Metro, Project planning, Stakeholder management, Project implementation, Project evaluation