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IT & Operations
The case primarily discusses how the world’s largest beverage company, The Coca-Cola Company (Coca-Cola), employed various Business Intelligence (BI) tools throughout its organization to improve its different business processes. The company’s most successful adoption of BI technology was at its largest independent bottling partner Coca-Cola Bottling Co. It remained to be seen whether Coca-Cola’s continuous adoption of BI tools would prove to be a game-changer for the company in the dynamic global beverage industry.

Coca-Cola Employing Business Intelligence to Transform Its Business
The case talks about the shift of Del Monte Foods’ (Del Monte) IT infrastructure including its Enterprise Resource Planning (ERP) systems, to the public cloud. The move not only elevated the company’s IT performance, but also laid a solid foundation for innovation to support business value and growth. Can Del Monte’s successful move to the cloud prompt other large organizations to follow suit?

Del Monte – Shifting the IT Infrastructure to the Cloud
Sweden-based Hennes and Mauritz (H&M), one of the leading fast fashion retailers in the world, was staring at an uncertain future in 2018. As of November 2017, the company had unsold stock worth US$ 4.3 billion. While the CEO, Karl-Johan Persson, said that the problem was due to decreasing traffic to the physical stores and the growing impact of online retailers, analysts were of the view that it was due to H&M’s weak supply chain, which could not keep up with more nimble competitors like Zara.

Hennes & Mauritz (H&M): High Cost of Fast Fashion
In 2016, Mitsui & Co. (Mitsui), a general trading company headquartered in Tokyo, Japan, experienced its first ever consolidated loss. This loss prompted the company to devise a Medium-term Management Plan in 2017 to deal with these challenges. The plan focused on four key initiatives to be achieved by 2020 and those initiatives were based on the two pillars of “work-style innovation” and “digital transformation.” Mitsui wanted a platform for communication and collaboration that could link the information and technologies of its employees working in 66 countries and regions around the world. For the purpose, it used various teamwork and collaboration tools provided by Microsoft and saw positive results in the organization.

Mitsui Adopts Collaboration Tools Offered by Microsoft
Ottawa, Canada-based Shopify, a cloud-based SaaS (Software as a Service) e-commerce solution provider, helped entrepreneurs, small to medium-sized businesses, and large enterprises to set up their e-stores. Even though Shopify offered a feature rich solution to e-commerce merchants, it was criticized for the cost that merchants had to incur to set up a website of their liking. Despite the cost concerns that many people had, Shopify was hosting close to 377,000 online stores by 2020.

Shopify Helps Build Online Stores
The case documents the measures taken by US-based banking conglomerate US Bancorp to fend off malicious attacks on its information systems and the steps taken by it to ensure business continuity after any disaster. It provides an insight into the tools and technologies adopted by the bank, such as artificial intelligence (AI), machine learning (ML) and geolocation services, to prevent malicious attacks. The case also takes an in-depth look at the framework for security and control at the bank including disaster recovery planning and business continuity planning.

US Bancorp – Fighting off Malicious Attacks and Ensuring Business Continuity
This case is about the failure of ERP implementation at global cosmetics giant Revlon Inc (Revlon) and the impact this had on the company’s business. In early February 2018, Revlon rolled out a new ERP SAP S/4HANA for a large part of its North American business to support new customer support technologies and improve performance. However, the company faced issues during the ERP changeover that caused its Oxford manufacturing facility to experience service level disruptions. Going forward, how should Revlon manage ERP implementation concerns to reduce disruption of operations?

ERP Implementation Failure at Revlon

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