Supply Chain Management


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Pages : 325; Paperback;
210 X 275 mm approx.

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Chapter Code : SCMC01


Textbook Price: Rs. 750;
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Supply Chain Management Textbook

Supply Chain Management - An Overview : Overview

A supply chain is a network of manufacturers, suppliers, distributors, transporters, providers of storage facilities and retailers. It performs the functions of procurement and acquisition of material, processing and transformation of the material into intermediate and finished tangible goods and finally, the physical distribution of the finished goods to the intermediate or final customers.

This chapter explained the concept of supply chain and supply chain management. Supply chain management involves the use of a set of approaches to integrate efficiently the activities of suppliers, manufacturers, warehousing providers and retailers, so that goods are produced and distributed in right quantities, to the right locations, and at the right time, in order to minimize system-wide costs while meeting customer service expectations.

It also traced the evolution of supply chain management by studying the definitions of theorists belonging to different schools of thought.

Bechtel and Jayaram have classified various views on SCM into four schools of thought: Functional School, Linkage/logistics School, Information School and Integration/process School. The chapter also discussed the various supply chain management processes carried out across the supply chain. They include, customer relationship management, customer service management, demand management, order fulfillment, manufacturing flow management, procurement, product development and commercialization, and returns management. It concludes by exploring the drivers of the growth of supply chain management and the objectives of companies adopting supply chain management practices.

Chapter 1 : Overview

Definition of a Supply Chain

Components of a Supply Chain

Customers Distributors Manufacturers Suppliers

The Concept of Supply Chain Management

Supply Chain Management - Schools of Thought
Functional school
Linkage/ Logistics School Information School Integration/ Process School

Supply Chain Management Processes
Customer Relationship Management

Customer Service Management Demand Management
Customer Order Fulfillment Manufacturing Flow Management
Procurement Management/Supplier Relationship Management
Product Development and Commercialization
Returns Management

Factors Driving the Evolution of SCM
Customer Expectations Globalization
Advances in Information Technology

Objectives of SCM