Abstract

Waste Management Inc (WM) is the leading provider of comprehensive waste management services in North America. WM serves municipal, commercial, industrial and residential customers throughout USA, Canada and Puerto Rico. In the 1990s, WM faced many charges ranging from manipulating accounts to bad environmental management practices. As WM found itself facing a crisis, there has been a significant churn at the top. By 2003, WM seems to have recovered. But the question remains whether the past would come back to haunt WM.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

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Keywords

Waste management, WM, Waste management services, Wheelabrator Technologies, WTI, Ace Scavenger Services, Recycling waste, USA waste, WMX Technologies, Transporting waste, Safe needle disposal, North American Solid Waste, NASW