Abstract

Infosys Technologies Ltd. (Infosys), one of India’s leading Information Technology (IT) companies, had over the years, developed a name for itself for the training and development (T&D) initiatives taken in the company. It had rigorous training programs for new recruits as well as for experienced employees. It also undertook various leadership development initiatives.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Training and Development
• Functional training
• and Leadership Development.

Keywords

Training, computer-based training, person-to-person instruction, class-room training, computer simulations, animated training modules, custom online training game, simulation, learning management, experiential learning, innovative training tools, training methods, demographics, Generation Y, customer service, inventory, retail, ice cream parlor chain, in-store experience, Cold Stone Creamery, Persuasive Games