Abstract

The caselet outlines the efforts of Pantaloon Retail (India) Limited (PRIL) to increase the operational efficiency by using information technology in its supply chain. The caselet also examines the relative merits and demerits of implementing IT in the supply chain. Further, the caselet presents the expansion strategies of PRIL that helped the retail chain to gradually grow and establish itself in the retail industry in India.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Implementation of IT in order to streamline supply chain
• Benefits of implementing IT in SCM
• Problems associated with IT implementation in SCM
• and Using RFID to deliver higher operational efficiency and customer satisfaction.

Keywords

Information Technology, SCM, , IT-solutions, Pantaloon Retail (India) Limited, Retail chain, Operational planning, Inventory management, Virtual Private Network (VPN), SAP, RFID, supply chain, Operational efficiency, Customer Satisfaction