Abstract

The caselet describes the various steps taken by Gati to provide effective logistics solutions to its customers. The company focused on providing both transportation services and warehousing facilities. The caselet focuses on two logistics solutions - ‘Gati Logistics Package’and ‘Gati Trucking Solutions’. The various modes of transport used by Gati in the form of multi-modal connectivity are highlighted along with the company’s effort to develop an efficient warehousing network through the launch of gati@web.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Need for customer-centric cargo management solutions to overcome competition
• Utility of modern product storage systems
• Effective use of multi-modal connectivity
• Importance of logistics solutions
• and Implementing an efficient warehousing network.

Keywords

Gati, DHL, FedEx, third party logistics (3PL) service providers, Logistics system, Warehousing, Customized containers, Refrigerated cargo, Strategic tie-up, Multiple locations, Storage locations, Temperature-controlled vehicles, 'Voice of the customer' award, Multi-modal connectivity, Trucking solutions, gati@web, Customer satisfaction, Express Cargo movement, Air transit centers