Abstract

The case examines FedEx Corporation’s various innovative HR practices, which earned it the reputation of being one of the most employee-friendly companies in the world. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees. It also details the performance appraisal system and employee retention strategies of FedEx. Finally, the case reviews the benefits reaped by the company because of its employee friendly HR practices.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• HR best practices and their benefits.

Keywords

FedEx Corporation, HR practices, reputation, employee-friendly, overview, best practices, recruitment, selection, training, development, employees, performance appraisal, employee retention, FedEx, employee friendly