Abstract

These caselets deal with the topic of organizational culture. Caselet 1 discusses the importance of adapting organizational culture to meet the demands of the external environment. The caselet also describes the influence of an organization’s founders on its culture. Caselet 2 discusses how the right organizational culture can foster creativity and innovation in employees. Caselet 3 discusses the importance of having the right organizational culture to reduce employee turnover in call centers.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Adapting to meet the demands of the external environment.

Keywords

Organizational culture, adapting, demands, external environment, creativity, innovation, employees, right, organizational culture, reduce, employee turnover, call centers