Abstract

The case discusses the various Human Resource Management (HRM) practices adopted by NTPC, India’s largest and the world’s sixth largest power generating company. It discusses the framework for human resource development in the company and the way it is linked with the company’s overall corporate strategy. It details NTPC’s practices relating to recruitment, employee training and develop-ment, mentoring, comprehensive benefits and work-life balance. It also describes how NTPC has established a culture of high performance, making the company the second most efficient power generator in the world. The case also explores the payoff arising from good human resource management as seen in the organization’s performance. The case concludes with a discussion on whether NTPC can further optimize its returns by modifying its HRM practices to prepare itself for the future.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• The human resource management practices of a major Public Sector Undertaking The need for employee development and the practices adopted by a major PSU toward this end The importance of positive human resource management practices in employee retention Th

Keywords

National Thermal Power Corporation, NTPC, Low Attrition Rate, Training and Development, Career Growth, Great Place to Work Trust Index, Mercer HR Consulting, Hewitt Associates, Human Resource Planning, Selection process, Power Management Institute, PMI, Employee Development Centers, EDCs, Organization Culture, NTPC Open Competition for Executive Talent, NOCET, 360 degree feedback system and Recruitment