Abstract

This case discusses the potential for the majority of job functions being automated by organizations in the near future based on the growing popularity of such disruptive technology, especially in the IT industry of India with a special focus on Wipro Computers, India’s third largest IT firm. In late 2014, the Wipro management decided to reduce one-third of its workforce and replace them with automation solutions such as its in-house product FixOmatic for routine non-complex tasks. The case highlights the practical repercussions of replacing traditionally human managed jobs with Artificial Intelligence (AI) based software robots at one of the most throbbing job destinations for Indian engineers.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• To discuss the manpower planning process of HR managers
• To understand the significance of automation technology for the future of work
• To discuss the challenges for HR managers jn managing the changing nature of workforce
• To discuss potential strategies that HR managers may opt for to reduce the career uncertainties of employees whose jobs will be lost due to automation

Keywords

Automation,Manpower planning,Downsizing,Organizational Behavior,Workforce reduction,Work redesign,Systematic change,Productivity,Efficiency, Effectiveness, Equity theory, Employee morale, Motivation, Employer branding, War for talent