Abstract

The case discusses eSeva (Electronic Service), an e-government project initiated by the state government of Andhra Pradesh (GoAP) in India. The eSeva project aimed at integrating and offering a wide range of government to citizen (G2C) services at a single location. The case highlights the objectives of the eSeva project. It provides detailed information on the implementation of the project, its IT architecture, and the hardware and software used. The case describes the G2C services offered by the GoAP and the benefits reaped by the citizens and the GoAP after the implementation of the project.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• e-Government Initiatives in a large state of a developing country.

Keywords

eSeva, Electronic Service, e-government, project, state government, Andhra Pradesh, GoAP, integrating, government to citizen, G2C, single location, objectives, IT architecture, hardware, software