Abstract

The case examines the quality initiatives taken up by leading Indian air-brakes manufacturer, Sundaram Clayton to win the world’s highest award for quality, the Deming Prize. The company’s TQM experience and its preparation for winning the award are explored in detail. The case also provides information about the Deming Prize, its history, its importance and the parameters it is awarded on.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Benefits from TQM initiatives, winning the Deming Prize.

Keywords

Quality initiatives, Indian, air-brakes, manufacturer, Sundaram Clayton, world's highest award, quality, Deming Prize, TQM, history, importance, parameters