Abstract

The case examines the initiatives taken by GE, one of the world’s largest diversified companies to implement the Six Sigma quality tool in the 1990s. The case discusses in detail the concept of Six Sigma, its implementation procedure and its benefits. It also explores the implementation procedure at GE and the benefits reaped by the company on account of adopting Six Sigma.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Six sigma.

Keywords

Initiatives, GE, largest, diversified companies, Six Sigma, quality tool, 1990, implementation, procedure, GE