Abstract

Motorola is the pioneer in introducing the ‘Six Sigma’ quality program. The company has won the Malcolm Baldrige National Quality Award twice in 1988 and 2002. The case discusses the circumstances that led to the evolution of Six Sigma in Motorola. It explains in detail how Six Sigma was implemented at Motorola and the results achieved by the company after its implementation. The case also throws light on the recent developments in the Six Sigma concept including Motorola’s ‘New Generation Six Sigma’ program and explains how the company intends to use it for bottomline improvement and better business performance.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• The circumstances behind the evolution of Six Sigma program at Motorola.

Keywords

Motorola, Six Sigma,Malcolm Baldrige National Quality Award, Performance Improvement, Problem Solving, Quality Reviews, Employee Training, Mass Customization,Quality Management, Performance Measurement, Strategic Objectives