Abstract

The case examines the various problems that arise while implementing a change program in an insurance organization. It discusses the process of adapting to change and the role of the management in making the change program successful. The case also deals with the issue of resistance to change and the role of an external entity (a consultancy firm) in minimizing it.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Understand the problems associated with implementing a new technology in insurance organizations. Discuss the possible reasons of resistance to change from employees.

Keywords

Problems, implementing, change program, insurance, adapting, change, management, change program, successful, resistance, role, external entity