Abstract

The case examines the reasons behind automobile major Mahindra & Mahindra’s decision to implement a Business Process Reengineering (BPR) program. The case explores in detail the implementation procedure at the company and the benefits that accrued from the BPR program. In addition, the case discusses the concept of BPR, its benefits, and the steps that need to be taken to ensure the success of such initiatives.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Benefits that a BPR program can offer when it is effectively implemented.

Keywords

Automobile major, Mahindra & Mahindra, Business Process Reengineering, BPR, implementation, procedure, BPR, benefits, success