Case Studies in Management Control Systems

Jack Welch and Jeffrey Immelt: Continuity and Change in Strategy, Style and Culture at GE

Ping Fu: Inspiring Entrepreneurship

Infosys’ Global Delivery Model

Global Supply Chain Management: Best Practices at Li & Fung Limited

Consumer Driven Six Sigma at Ford

The AXA Way: Improving Quality of Services

Millau Viaduct: Creating an Engineering Marvel

Some HR Dilemmas in Information Technology and Business Process Outsourcing Firms

EVA and Compensation Management System at Tata Consultancy Services

Human Resource Management System Reforms at Matsushita

Balanced Scorecard Implementation at Philips

Xerox PARC: Innovation without Profit?

Governance and Control at AXA

Hollinger International: The Lord Black Saga

BP: Putting Profits Before Safety?

Corporate Governance at Ahold

P & G Brand Management System

Amazon.com’s Inventory Management

IT Outsourcing - The GM Way

CRM Implementation Failure at Cigna Corporation