KeyBank: Firing a Hero?*



Case Code : CLBE019
Publication date : 2009
Subject : Business Ethics
Industry : Banking
Length : 02 Pages


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Abstract: ICMR India ICMR India ICMR India ICMR India RSS Feed

On July 30, 2009, an employee of KeyBank found himself fired from his job two days after he had prevented an attempted robbery at the bank by confronting the would-be-robber and overpowering him.


Compliance policy
Disciplinary actions.


On July 28, 2009, a man walked up to the counter of a branch of KeyBank in Seattle, pushed a black bag across the counter, and ordered the teller to hand over money. Jim Nicholson (Nicholson), the 30-year-old bank teller who had worked for the bank for more than two years, stood up to the man and demanded to see the weapon...

Questions for Discussion:

1. Jim Nicholson was able to prevent the robbery and save the people in the bank from potential harm. Do you think the end justified the means in this case - did Nicholson do the right thing in confronting the would-be bank robber?
2. Did KeyBank do the right thing in firing Jim Nicholson? Would a warning or suspension have been better disciplinary action?

Key words:
Ethics, Policy, Compliance policy, Disciplinary action, KeyBank

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