To Test or Not to Test: A Dilemma in Indian BPO Firms*
Case Code : CLHR024
Publication date : 2009
Subject : HROB
Industry : -
Length : 02 Pages
Price : Rs. 100
To download this case click on the button below, and select the case from the list of available cases:
Human Resource Management
Short Case Studies
Human Resource and
Organization Behavior Case Studies **
» ICMR Case Study Collection
View Detailed Pricing Info
BPO, stress, burn out, India, alcoholism, substance abuse, workplace, HIV, HIV testing, alcohol testing, peer pressure, BPO culture, lifestyle, monitoring, discrimination, attrition rate
* This caselet is intended for use only in class discussions.
** More comprehensive case studies are priced at Rs.200 to Rs.700 (US $5 to US
$16) per copy.
Indian BPOs were facing a peculiar problem. Alcoholism, substance abuse and promiscuity had become a part of the "BPO culture" and lifestyle. Organizations intended to curb such behavior with alcohol testing and HIV testing measures. Would this policy lead to discrimination, experts wondered.
It has been widely reported that the very nature of work at BPOs has resulted in employee burnout and other stress-related disorders. The problem was compounded in countries such as India, where employees had to work in night shifts as these BPOs catered to overseas clients.
Working continuously in such shifts, handling stressful transactions with clients, led to mental and physical exhaustion. In addition to workplace stress, the personal habits and undisciplined lifestyle of some employees further compounded their problems.
A combination of factors including monotonous but stressful work, and good starting salary at an early age, pushed some employees toward high risk behavior such as alcoholism, substance abuse and promiscuity...
Cases on related topics
1. Information Technology and Business Process Outsourcing Firms: Some HR Dilemmas
2. Chandigarh Industrial and Tourism Development Corporation Ltd: Integrating Corporate Social Responsibility and Sound Business Sense
3. The loveLife Brand (A): Initiating a
Behavior Change in South African Youth to Prevent HIV
The Lovelife Brand (B): Evolving the Campaign's Communication Strategy for HIV
Prevention in South African Youth