Case Code : CLHR033
Publication date : 2012
Subject : Human Resource Management
Industry : Automobile/ Hospitality
Length : 02 Pages
Price : Rs. 100
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Role, Role Negotiation, Inter-personal intervention, techno-structural intervention
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The purpose of this case study is to explain a specific type of intervention that is both an interpersonal intervention, and also a techno-structural intervention. A fictitious situation of a conflict between three senior executives (called Role Incumbents) in a work group is presented. Through an iterative process, each of these three incumbents lists the tasks to be performed as a part of one’s role. This is followed by an understanding of one’s tasks in relation to the others in terms of extent of interaction. Finally, each of these role incumbents proposes a set of behaviors expected of the other two role incumbents, leading to successful working relation.
Questions for Discussion
1. What are the reasons of conflict between the three role incumbents?
2. What do you think are the work behaviors that hinder employee productivity?
3. Which of the following- threats or positive incentives do you think will yield the best results in a role negotiation technique?
4. Are the behavioral changes in the incumbents permanent?
5. Can role negotiation technique be applied to large work groups?
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