Enterprise Risk Management at GTL
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Case Details:
Case Code : ERMT-008
Case Length : 10 Pages
Period : 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : Global Television Limited
Industry : Information Technology
Countries : India
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Legal and Statutory Risks
If GTL did not meet specified performance requirements, customers might
terminate its service agreements. GTL had clearly charted out a review and
documentation process that evaluated the legal risks involved, ascertained the
legal responsibilities and restricted its contracted liabilities under the
contract...
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Regulatory Risks
IT and Telecom industries being relatively newer industries,
the regulatory framework was in an evolutionary phase. Regulations were changed
by the authorities regularly as and when needed. While GTL had systems in place
for ensuring compliance with all the existing rules and regulations, it was
possible that it might overlook certain aspects or interpret these in a wrong
way. This could result in penal and other actions against GTL by the concerned
authorities...
Catastrophe Risks
Natural disasters might result in a significant slow down in the demand for the
services by corporates in that region...
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Human Resources Risks
GTL believed that employees were vital to its success, Competition for good
manpower was intense. Attracting and retaining talented people was a major
challenge. This was especially so at a time when stock options were looking
unattractive. In order to offset the fall in the value of the ESOPs and to fight
the dangers of employees being poached by GTL's competitors, GTL might need to
increase its staff and administrative expenses and training costs... |
Systems, Processes and Controls
GTL's business had grown rapidly in recent times.
Future success depended on GTL's ability to manage growth. To manage
this growth, GTL would need to:
- Expand and enhance operating and financial procedures and
controls;
- Replace or upgrade operational and financial management
information systems;
- Attract, train, manage and retain key employees...
Financial Risks
Exchange Rate Fluctuations
37% of GTL's total revenues in 2001 were dollar-denominated. But a large portion
of costs was incurred in Indian rupees. If the rupee became stronger vis-a-vis
other currencies, GTL would incur losses...
Exhibits
Exhibit I: GTL: Business Structure
Exhibit II: GTL: Business Profile (FY-2001)
Exhibit III: GTL: Sales by Customer Segment
Exhibit IV: GTL: International Sales Analysis
Exhibit V: GTL: Liquidity Position Analysis
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