Knowledge Management Initiatives at TCS

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Case Details:

Case Code : ITSY053
Case Length : 20 Pages
Period : 1998-2005
Pub Date : 2005
Teaching Note :Not Available
Organization : Tata Consultancy Services
Industry : Information Technology and Related Services
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Strategic Management Formulation, Implementation, & Control, 12e

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Web of Participation Structure

The knowledge gained by TCS in nearly four decades of association with global players was distributed to the customers through its Web of Participation structure.

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KM Maturity Model 5iKM3

TCS developed a model to measure the maturity level of knowledge management in an enterprise and managed over 40 KM implementation projects globally. The 5iKM3 model was developed keeping in mind the fact that to successfully implement KM initiatives, organizations needed to bring about a complete change in all aspects including people, process, and technology...

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According to analysts, KM could be cited as one of the reasons that made TCS one of the most profitable IT companies in the world. The company successfully implemented the offshore delivery model, which was subsequently adopted by several other companies...

Exhibits

Exhibit I: Asia's Leading Knowledge Driven Companies
Exhibit II: Eight Key Knowledge Performance Dimensions
Exhibit III: TCS Vision, Mission and Values
Exhibit IV: Advertisement for Initial Learning Program TCS - Hungary
Exhibit V: TCS Service Practices and Industry Practices

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