Search for Cases
Case Code: CLBE019
Case Length: 2 pages 
Period: -  
Pub Date: 2009
Teaching Note: Not Available
Subject : Business Ethics
Organization :--
Industry : Banking
Countries : --

KeyBank: Firing a Hero?*



On July 30, 2009, an employee of KeyBank found himself fired from his job two days after he had prevented an attempted robbery at the bank by confronting the would-be-robber and overpowering him.
Buy Now
To download this case click on the button below, and select the case from the list of available cases:
Short Case Studies
Express Checkout


  • Ethics.
  • Compliance policy.
  • Disciplinary actions.
On July 28, 2009, a man walked up to the counter of a branch of KeyBank in Seattle, pushed a black bag across the counter, and ordered the teller to hand over money. Jim Nicholson (Nicholson), the 30-year-old bank teller who had worked for the bank for more than two years, stood up to the man and demanded to see the weapon...
Questions for Discussion:
1. Jim Nicholson was able to prevent the robbery and save the people in the bank from potential harm. Do you think the end justified the means in this case - did Nicholson do the right thing in confronting the would-be bank robber?

2. Did KeyBank do the right thing in firing Jim Nicholson? Would a warning or suspension have been better disciplinary action?


Ethics, Policy, Compliance policy, Disciplinary action, KeyBank

* This caselet is intended for use only in class discussions.
** More comprehensive case studies are priced at Rs.200 to Rs.700 (US $5 to US $16) per copy.