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| Details |
Case Code: CLHR012
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| Case Length: 2 pages |
| Period: -- |
| Pub Date: 2009 |
| Teaching Note: Not Available |
| Subject : Human Resources/ Organization Behavior |
| Price:Rs.100 |
| Organization :-- |
| Industry : -- |
| Countries : -- |
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Sushma's Quandary: A Microcase on Delegation* |
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| Sushma Gupta worked as the Assistant Manager (AM) of Operations for Mega Shopping Arena (MSA). Sushma loved her job and had worked hard to get to the position of AM. In March, as she had expected, Sushma was promoted and made Manager. Ever since Sushma had been promoted, she had been working late, sometimes till midnight. However, most of the work that she was doing was something that she should have delegated to her juniors
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Issues: |
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| Introduction |
Sushma Gupta worked as the Assistant Manager (AM) of Operations for Mega Shopping Arena (MSA). MSA, a popular store, sold everything from food, clothes, and shoes to stationery, furniture, household items, electronics, and toys. The store advertised itself as a one-stop shop where the customer could find everything he or she needed. Sushma was happy that she was working with such a reputed, well-established store.
Sushma loved her job and had worked hard to get to the position of AM. Her life revolved around her work, so much so that she had to be forced to take leave or a vacation. Her seniors were happy with her work, and Sushma was looking forward to the performance appraisals in March..
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Keywords |
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Delegation,Motivation,Mega
* This caselet is intended for use only in class discussions.
** More comprehensive case studies are priced at Rs.200 to Rs.700 (US $5 to US
$16) per copy.
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